How can services provided by the Municipality to the public be enhanced?
How would you rate the efficiency of our customer service delivery process?
Poor
Not Great
Neutral
Good
Excellent
What processes are efficient?
What processes could be more efficient? If you have suggestions for improvement(s), please share.
What tools, if any, could improve efficiency while maintaining high quality customer service?
If your experience, in the last year, what have been the top 5 most common reasons for calls to the Customer Service Centre?
In the past year, have you received feedback from customers about the efficiency of service delivery? Please share.
If there is anything else you would like to share about the efficiency of Customer Service processes, please share.
