Continuous Improvement and “Red Tape” Reduction Project 

The survey has concluded at this time.


From building a shed in your backyard to the investment of a multi-million dollar development, the Continuous Improvement and “Red Tape” Reduction Project is focused on identifying opportunities for improving the Municipality of Chatham-Kent's Community Development Department's processes.

Over the past several months we have been listening to what your experience was like when working with the department's processes and people. We have engaged people through a variety of methods including an online survey, face-to-face meetings, a community engagement session, and direct stakeholder feedback.

Our next steps will be to produce a report that will be presented to Chatham-Kent Council by late April or early May.

Thank you for helping us to improve the development experience for people who want to invest in Chatham-Kent leading to better and easier growth in our community.

The survey has concluded at this time.


From building a shed in your backyard to the investment of a multi-million dollar development, the Continuous Improvement and “Red Tape” Reduction Project is focused on identifying opportunities for improving the Municipality of Chatham-Kent's Community Development Department's processes.

Over the past several months we have been listening to what your experience was like when working with the department's processes and people. We have engaged people through a variety of methods including an online survey, face-to-face meetings, a community engagement session, and direct stakeholder feedback.

Our next steps will be to produce a report that will be presented to Chatham-Kent Council by late April or early May.

Thank you for helping us to improve the development experience for people who want to invest in Chatham-Kent leading to better and easier growth in our community.

  • Community Development Red Tape Reduction Project Continues to Move Forward

    2 months ago

    Last night, Chatham-Kent Community Development hosted a public meeting on the Continuous Improvement and “Red Tape” Reduction Project. The event, which had been postponed one night due to weather, was well attended with a variety of community members coming out to hear updates about activities that are underway as well as provide their input.

    The evening kicked off with opening comments from John Norton, General Manager of Community Development, and Councillor Aaron Hall, who introduced the project and its goal of identifying new opportunities for improving Community Development’s processes and allow for easier investment and growth across Chatham-Kent.

    The...

    Last night, Chatham-Kent Community Development hosted a public meeting on the Continuous Improvement and “Red Tape” Reduction Project. The event, which had been postponed one night due to weather, was well attended with a variety of community members coming out to hear updates about activities that are underway as well as provide their input.

    The evening kicked off with opening comments from John Norton, General Manager of Community Development, and Councillor Aaron Hall, who introduced the project and its goal of identifying new opportunities for improving Community Development’s processes and allow for easier investment and growth across Chatham-Kent.

    The session then proceeded with presentations from the departments within Community Development including, Building Development Services, Planning Services, Legal Services, and Economic Development Services. The presentations included activities being taken by each department to advance their specific continuous improvement activities. Members of the public and of the Community Development Advisory Committee were invited to provide comments, questions, and input following each presentation.

    “It is very important that there was wholesome conversation from everyone who attended as it brought to light important points to consider as we move forward with developing our report,” said Norton. “There was certainly some passionate people in the room, with views that we wanted to hear.”

    The event also included engagement opportunities to hear public deputations and a community conversation.

    There was a variety of community members with different backgrounds and experiences including those from the development community, small business, and also non-profit groups.

    “It was an honest conversation that included both the positive and also some real challenges that people have faced,” said Aaron Hall, Chatham-Kent Councillor and Chair of Community Development Advisory Committee. “We appreciate the positive feedback and hearing where there are bumps gives the municipality the chance to make informed change.”

    “In terms of our next steps, we are closing the survey this Friday afternoon, will be wrapping up our one-on-one meetings by the start of March, and will produce a report to Council, ” said Norton. “Council can expect to see the report by late April or early May and we anticipate that it will identify barriers and provides solutions to remove and eliminate unnecessary red tape.”

    To complete the online survey or for more information on the Continuous Improvement and “Red Tape” Reduction Project, visit www.letstalkchatham-kent.ca.

    Additional Details:

    - Continuous Improvement Activities – Building Development Services:

    o Website Re-design, to better assist clients with navigating through our forms and processes

    o Inspection Staff have been centralized in Chatham. This provides for better consistency from the inspection staff through inspection and plans review. All permits are centrally located. Customers now have one number to call for inspections, building clerk then schedules for next available inspector.

    o By-Law updates proposed for derelict vehicles and clean and clear to provide enforcement tools to address repeat offenders.

    - Continuous Improvement Activities – Planning Services:

    o Continue to evolve & improve Development Review process brought in-house in 2016

    o Introduction of Development Standards Manual 2019

    o More accessible and streamlined planning application forms and public notification

    - Continuous Improvement Proposals – Legal Services:

    o Reduction or amendment of insurance requirement for users of municipal facilities.

    o Prepare and distribute information for property owners about municipal documents that may be registered on title to their property, and the process for requesting that those documents be removed.

    o Introduction of an online claims reporting process with the ability to upload documents directly to the claims investigator.

    - Continuous Improvement Proposals – Economic Development Services:

    o Client Education: Often client is not satisfied with answers given by other municipal departments - making a conscious effort to gather information and then connect with our colleagues to gather more background details to gain better understanding before responding to client issue.

    o Internal Communication: feeling comfortable connecting with other municipal colleagues to ask questions about issues and proposed investment/development

    o Deployment of Staff: goal is to be a conduit between business and government. We want the client to know who they can call to work on their behalf. This involves the reallocation of staff resources by redirecting budget from Foreign Direct Investment initiatives towards more “Boots on the Streets” community based initiatives.

    - Learn more about Chatham-Kent Community Development on our website: https://www.chatham-kent.ca/local-government/municipal-departments/community-development

    Media Contact:

    Andrew Tompsett

    Marketing and Communications Officer
    Economic Development Services, Community Development

    Municipality of Chatham-Kent

    124 Thames Street

    Chatham, ON N7M 5K8

    Email: andrewt@chatham-kent.ca

    Phone: 519.352.8401 x2039

    Fax: 519.436.3237


  • Public Input Sought for Chatham-Kent Community Development Red Tape Reduction Project

    3 months ago

    At the January 21, 2019, Chatham-Kent Council Meeting, Council approved the motion to endorse the Chatham-Kent Community Development Continuous Improvement and “Red Tape” Reduction Project. The motion to endorse was made following an informative presentation on the overall goals of the project from John Norton, General Manager, Community Development.

    The Continuous Improvement and “Red Tape” Reduction Project was launched in June of 2018 and has included an internal review of existing activities. The project is focused on identifying new opportunities for improving Community Development’s processes and allow for easier investment and growth across Chatham-Kent.

    “Continuous improvement is a priority...

    At the January 21, 2019, Chatham-Kent Council Meeting, Council approved the motion to endorse the Chatham-Kent Community Development Continuous Improvement and “Red Tape” Reduction Project. The motion to endorse was made following an informative presentation on the overall goals of the project from John Norton, General Manager, Community Development.

    The Continuous Improvement and “Red Tape” Reduction Project was launched in June of 2018 and has included an internal review of existing activities. The project is focused on identifying new opportunities for improving Community Development’s processes and allow for easier investment and growth across Chatham-Kent.

    “Continuous improvement is a priority for the Community Development staff and they have really stepped forward to find ways to improve processes,” said Norton. “We have been able to allocate dedicated staff time to the project thanks to available funds from existing vacant roles, and already we have seen a positive shift in our philosophy and a renewed culture for improvement.”

    Norton went on to say that he is asking staff to question why things are done the way they are done. “I’ve been challenging everyone to change their language from ‘this is the way we do it’ to the more proactive question of ‘how do we do it better?’”

    As part of the presentation, Norton took the opportunity to inform Council that as they begin to conclude the internal review with staff, they are now beginning public and external stakeholder consultations.

    “We’re inviting people to be part of the discussion of making Chatham-Kent an even easier community for businesses to invest, grow, create jobs, and innovate,” said John Norton. “The community is invited to engage with us through a variety of tools including a client satisfaction survey available online and in paper version at municipal centres, and also several public engagement sessions.”

    In addition to the community engagement activities, developers, business associations, and construction and trades professional will be invited to one-on-one meetings. The meetings will allow for expanded insights from those who have been actively working with Community Development and have a deeper understanding of opportunities for improvement.

    “Reducing red tape is an important initiative and something that I believe in strongly,” said Darrin Canniff, Chatham-Kent Mayor. “I’ve been meeting with groups across the community and one thing I hear time and time again is that one of the best ways that the Municipality can be a better partner is to streamline the way that we are doing things.”

    Through consultations with external and internal stakeholders, the Community Development department will produce a report to Council that identifies barriers and provides suggested solutions to remove and eliminate unnecessary red tape in Chatham-Kent.

    “My goal is to have a report that will provide the Chatham-Kent Council and Senior Administration with helpful recommendations to remove red tape and make Chatham-Kent more prosperous and progressive,” added Norton.

    To complete the online survey or for more information on the Continuous Improvement and “Red Tape” Reduction Project, visit www.letstalkchatham-kent.ca.

    -ends-

    Additional Information:

    Media Contact:
    Andrew Tompsett
    Marketing and Communications Officer
    Economic Development Services, Community Development

    Municipality of Chatham-Kent
    315 King Street West
    Chatham, ON N7M 5K8
    Email: andrewt@chatham-kent.ca
    Phone: 519.352.8401 x2039
    Fax: 519.436.3237

  • Community Development Advisory Committee Held First Meeting

    3 months ago
    Chatham-Kent Community Development is pleased to announce that the inaugural meeting of the Community Development Advisory Committee (CDAC) was held last night, January 8, 2019 at the Civic Centre.

    The meeting began with introductions by John Norton, General Manager for Community Development, and featured an election of Aaron Hall as the CDAC Chair.

    “I am thrilled to be the Chair of the Community Development Advisory Committee. I believe we have an excellent group with Councillors Melissa Harrigan and Michael Bondy and our community appointees, Gordon Thomas, Dan Chauvin, Don Fuoco, Moréna McDonald and youth member, Morgan Davis. We...

    Chatham-Kent Community Development is pleased to announce that the inaugural meeting of the Community Development Advisory Committee (CDAC) was held last night, January 8, 2019 at the Civic Centre.

    The meeting began with introductions by John Norton, General Manager for Community Development, and featured an election of Aaron Hall as the CDAC Chair.

    “I am thrilled to be the Chair of the Community Development Advisory Committee. I believe we have an excellent group with Councillors Melissa Harrigan and Michael Bondy and our community appointees, Gordon Thomas, Dan Chauvin, Don Fuoco, Moréna McDonald and youth member, Morgan Davis. We have an excellent opportunity to provide some valuable input and to help keep the Municipality moving forward in a positive direction,” said Councillor Aaron Hall and Chairperson, CDAC. “Chatham-Kent is one of the best places in the world to live, work, and play, and CDAC will have a key role in making it even better.”

    The purpose of CDAC is to assist Council and staff with strategic direction related to the areas of responsibility within the Community Development Department. The committee members, which comprise of both community members and members of Council, will seek to provide valuable insights and unique perspectives on activities related to Economic Development, Planning, Building, Legal, and Fire and Emergency Services.

    As an example of the committee’s activity, they heard a presentation on the Red Tape Challenge, a proactive project focused on finding new efficiencies and eliminating perceived and actual barriers that may exist within Community Development. Following the presentation, the committee offered feedback and suggestions on the overall plan and next steps including community engagement.

    In addition to presentations and report updates, CDAC will have the opportunity to hear updates and ask questions of all Community Development departments.

    “The Advisory Committee is very important to me as it gives us the opportunity to have a fresh set of eyes on projects and help keep us grounded in our goals to be a community partner,” said Norton. “Plus, the membership of the committee is comprised of a wide range of skillsets that I am going to rely on to inform our strategic directions and goals.”

    Community Development Advisory Committee meetings are open to public with future meeting dates and times set to be posted on the municipal website at https://www.chatham-kent.ca/Council/Pages/CommunityDevelopmentAdvisoryCommittee.aspx. Please visit the website for more information including a list of members and terms of reference.

    Media Contact:
    Andrew Tompsett
    Marketing and Communications Officer
    Economic Development Services, Community Development

    Municipality of Chatham-Kent
    315 King Street West
    Chatham, ON N7M 5K8
    Email: andrewt@chatham-kent.ca
    Phone: 519.352.8401 x2039
    Fax: 519.436.3237